FAQS
How long does shipping take?
Orders are usually processed within 1–2 business days. Standard delivery within Italy typically takes 3–7 business days after your order has been processed. Delivery times to other European countries may vary.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email, when tracking is available.
What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.
Can I return my order?
Yes. Eligible items can be returned within 30 days of delivery, subject to the conditions outlined in our Return Policy.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery and provide your order number and clear photos of the damaged or incorrect item. We will review the issue and provide an appropriate solution.
How do I contact customer support?
You can contact our customer support team by email: