Refund policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original packaging
• Be in resalable condition

Non-Returnable Items

The following items are not eligible for return:

• Used or worn products
• Products damaged due to misuse, improper care, or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@clothnova.shop.

Please include your order number and clear photos of the item so we can review the issue and assist you.

Return Requests

To request a return, please contact us at info@clothnova.shop before sending any item back.

Please do not send products back without contacting us first, as this may delay the return process.