Shipping policy

At Clothnova, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays. During high-volume periods, holidays, sales events, or unexpected delays, processing times may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

Shipping & Delivery Time

Estimated delivery time is 5–8 business days after your order has been processed and shipped.

Please note that delivery times are estimates only and may vary depending on your location, carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

Shipping Address

Please make sure your shipping address is correct and complete before placing your order.

Clothnova is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake after placing your order, please contact us as soon as possible at info@clothnova.shop.

Shipping Confirmation & Tracking

Once your order has been shipped, we will send you a shipping confirmation email. If tracking information is available, it will be included in the email.

Tracking updates may take some time to appear after the carrier receives the package.

Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to factors outside our control, including:

Carrier delays
Weather conditions
Customs clearance
High order volume
Public holidays
Incorrect or incomplete shipping information

Clothnova is not responsible for delays caused by shipping carriers or events beyond our control.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us immediately at info@clothnova.shop.

For damaged items, please include your order number and clear photos of the damaged product and packaging so we can review the issue and help resolve it.

Order Changes or Cancellations

Please review your order carefully before completing your purchase. Once an order has been processed or shipped, we may not be able to change or cancel it.

If you need help with an order, contact us as soon as possible at info@clothnova.shop.

International Shipping

If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Clothnova is not responsible for delays caused by customs processing or unpaid customs fees.