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Payment Policy

At Clothnova, we aim to provide a safe, secure, and convenient shopping experience for our customers. Please read our Payment Policy carefully before placing an order.

Accepted Payment Methods

We accept the payment methods available at checkout. These may include major credit cards, debit cards, and other secure payment options supported by our payment providers.

Available payment options will be displayed during checkout before you complete your purchase.

Secure Payment Processing

All payments made through our website are processed securely through trusted third-party payment providers.

Clothnova does not store your full credit card or debit card details. Payment information is encrypted and handled securely according to industry standards.

Payment Authorization

When you place an order, you agree to provide current, complete, and accurate payment and billing information.

By submitting your payment information, you confirm that:

  • You are authorized to use the selected payment method
  • The payment details provided are accurate and valid
  • You authorize Clothnova to charge the total order amount, including applicable taxes, shipping fees, and any other charges shown at checkout

Order Confirmation

After your payment is successfully processed, you will receive an order confirmation email at the email address provided during checkout.

If you do not receive an order confirmation email, please check your spam or junk folder. You may also contact us at info@clothnova.shop for assistance.

Failed or Declined Payments

If your payment is declined or cannot be processed, your order may not be completed.

Payment may be declined for reasons including:

  • Incorrect card or billing information
  • Insufficient funds
  • Card issuer restrictions
  • Payment provider security checks
  • Expired payment method

If your payment fails, please try again with a valid payment method.

Payment Security Checks

For customer protection, some orders may be subject to additional verification or security checks.

If we need to verify your payment or order details, we may contact you using the email address or phone number provided at checkout.

Clothnova reserves the right to cancel or refuse any order if payment cannot be verified or if fraudulent activity is suspected.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank, card issuer, or payment provider. Please refer to our Return & Refund Policy for more details.

Business Information

Email: info@clothnova.shop
Phone: +39 02 3032 1079
Address: Piazza del Liberty, 2 Milano MI 20121, Italy